Error App asar File Couldn t Be Found in resources Folder Installation Cannot Continue
Hi Andrew! My name is Therese, an Independent Advisor.
Try resetting the Skype local settings:
1. Open Task Manager and end the process of all Skype.exe
2. On your keyboard, press and hold Windows key + R to open the RUN box
3. Type %appdata%\microsoft and press Enter
4. Locate Skype for Desktop folder
5. Rename the folder to Skype for Desktop_old
See if this makes a difference.
Kind regards, Your fellow MS product user (not a Microsoft employee) ^^
Therese`
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Hi Andrew! My name is Therese, an Independent Advisor.Try resetting the Skype local settings:
1. Open Task Manager and end the process of all Skype.exe
2. On your keyboard, press and hold Windows key + R to open the RUN box
3. Type %appdata%\microsoft and press Enter
4. Locate Skype for Desktop folder
5. Rename the folder to Skype for Desktop_oldSee if this makes a difference.
No difference
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Please, run the DirectX diagnostics tool.
Go to Windows Start and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file.
Since there is no Attachment option yet available on this Forum, you may post the saved file to a File Sharing site (e.g. OneDrive) and provide here a link to this site.
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Do you have any antivirus software?
Also, can you please check if you can access Skype for Web https://web.skype.com/
This client only supports MS Edge and the latest version of Google Chrome.
Kind regards, Your fellow MS product user (not a Microsoft employee) ^^
Therese`
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Do you have any antivirus software?Also, can you please check if you can access Skype for Web https://web.skype.com/
This client only supports MS Edge and the latest version of Google Chrome.
I checked and the anti-virus software is not the issue.
I am able to login via skype for web
Will upload the dxdiag later.
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Please, run the DirectX diagnostics tool.
Go to Windows Start and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file.
Since there is no Attachment option yet available on this Forum, you may post the saved file to a File Sharing site (e.g. OneDrive) and provide here a link to this site.
Here
https://drive.google.com/file/d/1WkxHw_csNMF8UVnCF6hwNMdmQ0MtK6ov/view?usp=sharing
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The last about2 years Windows updates are missing on your Windows 7 system.
Open Windows Update and install all missing/pending updates.
After the updates are installed, run now the System Information tool ( msinfo32 )
Go to Windows Start and in the Run box type msinfo32.exe and press the OK button. This will open the System Information window. In this window click on File and select Export . Save the msinfo.txt file to your hard drive and upload this file on your File Sharing site.
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The last about2 years Windows updates are missing on your Windows 7 system.
Open Windows Update and install all missing/pending updates.
After the updates are installed, run now the System Information tool ( msinfo32 )
Go to Windows Start and in the Run box type msinfo32.exe and press the OK button. This will open the System Information window. In this window click on File and select Export . Save the msinfo.txt file to your hard drive and upload this file on your File Sharing site.
When I run Windows Updates it says there are 2 pending updates but they won't install due to an error. I'm not really looking to determine why this is failing right now. Here is the msinfo32: https://drive.google.com/file/d/1El7KiPP8EU05BgiHa_8uyznFq6Ag10U7/view?usp=sharing
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I suspect that the issue is caused by Norton Security Suite blocking execution of JavaScript on your computer.
I would suggest to uninstall Norton software.
Uninstall Norton device security on Windows
After uninstalling Norton, you should also try again to install the missing Windows upates.
Another possible issue might be with the Sandboxie application. Try to disable this application.
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I suspect that the issue is caused by Norton Security Suite blocking execution of JavaScript on your computer.
I would suggest to uninstall Norton software.
Uninstall Norton device security on Windows
After uninstalling Norton, you should also try again to install the missing Windows upates.
Another possible issue might be with the Sandboxie application. Try to disable this application.
I kind of need anti virus so uninstalling Norton is not an option. I tried completely disabling protection from it which made no change. Tried uninstalling Sandboxie, no change. I was able to install the windows updates though after finding a solution via Google. There must be something else I can do though.
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Source: https://answers.microsoft.com/en-us/skype/forum/all/cannot-open-skype/c2d98cc3-e5c9-4344-9eb1-8328bd059bef
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